Eskom is recruiting for Contact Centre Agent X11 posts 2024 with grade 12
- Position : Service Agent Contact Centre X5 Bloemfontein Distribution
- Reference Number : SACC/TM/2024
- Position : Service Agent Customer Service Area X4 Senekal, Bothaville, Bloemfontein X2 Distribution
- Reference Number : SACSA/TM/2024
Location : South Africa (Free State)
Key Duties
•Handle inbound interactions.
•Handle back-office activities.
•Handle multi-media and outbound activities.
•Provide and improve general customer services.
•Support marketing, sales and customer service processes.
•Perform vending, prepaid and easy pay activities.
Qualification(s)
- National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits
Experience:
- 2 Years related minimum experience in working with customers, customer relations
Skills and Competencies
1.Behavioral:
•Integrity
•Honesty
•Trustworthiness
•Professionalism
2.Leadership:
•Team player
•Motivating teams
•Coaching
•Mentoring
•Developing
3.Knowledge:
•Eskom business
•Standard power unit (SPU) and prepayment customer tariffs
•Service delivery training
•Report compilation
4.Skills:
•Computer literate
•Time management
•Interpersonal
•Relationship building
•Functional and technical
•Problem solving
•Analytical
•Negotiation
•Communication
•Telephone
•Stress management
Closing Date: 20 September 2024
How to Apply
