Anglo American invites Unemployed Youth to Apply for a Call Centre Coordinator.
- Reference Id: REF64015O
- Experience / Work Type: Entry Level / Permanent Employee
Job Purpose
We have an exciting opportunity for a Call Centre Coordinator Operations.
The purpose of the Call Centre Co-ordinator is to manage Adhoc and urgent work requests for all tasks pertaining to the plant as well as all incoming general, emergency or any safety related issues.
Qualifications
Application requirements include the following:
- Grade 12 Certificate / N3 Technical
- SA Drivers Licence
Technical Knowledge
- 2 – 3 Years’ experience within a plant operational environment.
- MS Office Suite, relevant SAP experience.
- Understand the Urgent Work Matrix.
- Equipment components and functionality.
- Need to understand Call Centre Functioning, RRT Teams functioning and supply Chain systems and procedures.
- Company policies and procedures.
Key Responsibilities
As our Call Centre Coordinator Operations of your responsibilities will include but not limited to:
- Attend to all incoming calls and all verbal request
- Will capture all notification within the SAP PM platform.
- Should the work request be of an urgent nature, the Call Centre Coordinator will report all urgent matters to the RRT Foreman and Shift Supervisor.
- Once the notification has been captured, the Call Centre Coordinator will assess whether the notification is of an urgent nature using risk matrix.
- Convert notification in SAP PM to a work order on approval of RRT Foreman/Shift Supervisor.
- Capture information to generate informative reports on callouts and execute tasks.
- Print created urgent work orders
Closing Date: 19 August, 2024
How to Apply
APPLY HERE FOR THIS OPPORTUNITY
