Fidelity South Africa is looking for call centre agent 2024 with grade 12
Location: Benoni, Gauteng
Main duties:
- Receive and manage calls and emails professionally and efficiently
- Communicate courteously with customers by telephone, email, letter & face-to-face
- Tactfully handle confrontational or stressful customer interactions
- Ensure timeous resolution
- Troubleshoot with clients to identify the problem, and offer a viable solution
- Ensure timeous resolution in accordance with the SOP’s and the SLA’s
- Communicate and coordinate with internal departments and or branches
Minimum qualifications and experience:
- Matric qualification or equivalent
- 3 years+ experience in a customer service environment
- Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
- Reliable transport
- Must be flexible to work after hours if necessary
- Proven track record of micro lending experience advantageous
Attributes:
- Punctual
- Ability to multi-task, set priorities and manage time effectively
- Excellent verbal and written communication skills
- Self-motivated
- Ability to use positive language
- Time Management
- Attention to detail
- Ability to perform under pressure and within a fast-paced environment
- Professional and well presented
- Ability to work well under pressure
Closing date: 05 July 2024
