Truworths South Africa is recruiting qualifying professionals to apply for the vacancy: Call Centre Agent (e-Commerce).
Closing date: 20 December 2023
| Reference Number | TRU231212-5 |
| Job Title | Inbound Call Centre Agent – Ecommerce |
| Business Area | Credit Service |
| Job Type | Permanent |
Location: Cape Town, Western Cape, South Africa
ABOUT TRUWORTHS
Truworths is a Cape Town-based, South African clothing retailer, with 728 stores in South Africa, and 49 elsewhere in Africa.
KEY RESPONSIBILITIES
• Take inbound calls related to E-commerce (online) and Fashion Delivery orders.
• Assist the customer with tracking their orders.
• Assist customers with online profile.
• Liaising with couriers and stores and giving feedback to the customer
• Preparation for contacts answered.
• Personality and quality of multimedia correspondence (works at enhancing relationships with customers).
• Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).
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QUALIFICATIONS
• Matric qualification
• Clear criminal and credit history
• A minimum of 12 months experience within a contact centre in an agent or similar role
• Excellent level of proficiency in written & spoken English
• Extremely self-motivated & organised with the ability to multitask & prioritise
• Strong analytical, problem solving and investigative skills
• Exceptional customer Service Experience
• Must be proficient in contact centre systems
COMPETENCIES
• Customer/Client focus
• Effective time management skills
• Attention to detail
• A good deal of accuracy
• Ability to follow set procedures
HOW TO APPLY
CLICK APPLY HERE BUTTON
