The Department of Employment and Labour is recruiting for the vacancy: CALL CENTRE AGENT: CONTACT CENTRE REF NO: HR 5/1/2/3/53 (X2 POSTS).
SALARY: R241 485 per annum
CENTRES: Compensation Fund, Pretoria
REQUIREMENTS
Grade 12. No experience. Knowledge: Compensation Fund mandate. Contact Centre vision and objectives. Contact Centre performance requirement. Customer Care (Batho Pele). Telephone etiquette.
Legislative Requirement: COIDA Act. Public Service Regulations. PFMA and Treasury Regulations.
Skills: Data capturing. Computer Literacy. Listening skills. Communication skills. Interpersonal skills. Customer focused.
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DUTIES AND RESPONSIBILITIES
Receive and process incoming calls. Conduct basic back office functions. Perform continuous process improvements.
Closing Date: 02 October 2023 at 16h00
HOW TO APPLY
Applications can be submitted by post to: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.
Applications should be submitted on the prescribed 2021 Z83 form obtainable from all Government Departments or can be downloaded from the link at the bottom of this post.
Applicants must utilize the most recent Z83 application for employment form, and failure to do so will results in disqualification.
The Z83 form must be fully completed, duly signed, dated and initialed by the applicant.
ENQUIRIES
Ms W Semahla Tel No: (012) 319 9242
