FlySafair Recruiting Applicants in south Africa for Customer Service Agent
RESPONSIBILITIES
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- Helping customers buy tickets, make reservations, and alter their flights while providing necessary instructions on rules, terms, and requirements
- Control flight cancellations and/or delays.
- handle and protect sensitive information.
JOB REQUIREMENTS
- Grade 12
- Airport experience and ticket sales within an aviation concern
- Excellent written and verbal command of the English language including proper phone etiquette
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- No criminal or credit record;
- Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
- Own transport would be an advantage.
PERSONAL ATTRIBUTES
- trustworthy, competent, and dependable, even when handling sensitive data
- Use time management skills, be willing to work overtime or more shifts, and practice effective time management.
- Remains focused in order to handle objections
- Customer focused and service orientated
Closing date: 15 September 2023
HOW TO APPLY
Suitable qualified candidates are invited on our career website.
